This policy applies to all premium subscriptions purchased through Pixel Crafts apps, including FluentPro, Verbloom, and Stillnest, and any future paid offerings. Please read this carefully before making a purchase.
1. Free Plan — Always Available
Every Pixel Crafts app provides a free plan with lifetime access to core features. The free plan never expires and does not require a payment method. Before purchasing a premium subscription, you can fully evaluate the app using the free plan.
2. Nature of Digital Products
All Pixel Crafts subscriptions are digital products — access to software features and content delivered electronically. Under Indian consumer protection guidelines, digital goods that have been accessed or consumed are generally not eligible for refunds.
3. No-Refund Policy
All sales of premium subscriptions are final. We do not offer refunds or credits for:
- Partial subscription periods after cancellation.
- Subscriptions you no longer wish to use.
- Differences in expected vs. actual features, as the free plan allows full evaluation before purchase.
4. Exceptions We Will Consider
We will review refund requests in the following situations:
- Accidental purchases — cancel immediately and contact us; we review these case by case.
- Duplicate charges — if you were billed more than once for the same subscription period.
- Technical failure — if a verified technical issue on our end prevented you from accessing premium features for a significant portion of your billing period.
- Unauthorised transaction — if a charge was made without your knowledge and you report it within 7 days.
To raise an exception, email support@pixelcrafts.app with your order ID and a description of the issue within 7 days of the charge.
5. Cancellation
You may cancel your subscription at any time from within the app or by contacting us. Cancellation stops future charges. You retain premium access until the end of your current billing period, after which your account reverts to the free plan — your data and progress are never deleted.
6. App Store Purchases
If you subscribed through Google Play, or through the App Store where a product is published there, refund requests must be directed to Google or Apple respectively — we do not have access to those transactions. Visit Apple's refund page or Google Play's refund page for instructions.
7. Contact
For billing questions or to raise a refund exception, email support@pixelcrafts.app. We reply within 24 hours on business days.